Errors uploading files on Contentful WebApp

Incident Report for Contentful

Resolved

This incident has been resolved.
Posted Aug 06, 2024 - 13:57 UTC

Monitoring

The issue has been resolved and uploads on the Contentful WebApp are back to normal working state.
Posted Aug 06, 2024 - 13:23 UTC

Update

While our mitigation has resolved the issue of customers receiving errors when uploading assets, the following functionality is not currently available.
- Rotate/Resize/Crop Images in the Contentful WebApp
- Upload of images from third parties
We continue to work on this issue.
Posted Aug 06, 2024 - 12:04 UTC

Update

Customers who are still experiencing errors uploading files to Contentful WebApp should refresh the page and retry the upload.
Posted Aug 06, 2024 - 09:15 UTC

Identified

Some customers are experiencing errors when uploading files to Contentful WebApp. We have initiated a temporary mitigation (which is limited to direct uploads).
Posted Aug 06, 2024 - 09:09 UTC
This incident affected: Web App and EU data residency (Web App).